Customer FAQs – Construction

You’ve got questions? We’ve got answers!

Below are some of the most frequently asked questions we receive during the construction process. If you have any questions not covered below, please contact our dedicated construction group today!

Do you have an MVB Mortgage construction loan in West Virginia?

When will I receive my first bill?

You may receive your first bill up to 2 months post closing and it may be a billable amount up to two months of interest-only payments depending on when you close.

How do I update my billing mailing address?

Email constructionloanservicing@icmtg.com with your request, and be sure to include your loan number, name and updated address. In the subject line, please enter “Request to update billing address” and include your loan number.

How do I request a draw?

Usually draws are requested by the builder, but in a few instances, the homeowner may be request a draw. This must be done through the BUILT servicing platform.

How do I access the BUILT servicing platform?

You will receive an invitation from BUILT via email within the first several weeks after settlement to activate your account. After your account is activated, you can access BUILT anytime here: https://id.getbuilt.com/.

I haven’t received my bill, how do I know how much to pay?

Email constructionloanservicing@icmtg.com with your request, and be sure to include your loan number and name.

I would like to electronically make my payments, how do I do that?

At this time, Intercoastal Mortgage LLC does not accept electronic payments.
In special circumstances (delinquent payments), Intercoastal Mortgage LLC will accept a wire for payment. It will require a federal wire reference number. Electronic transfers are unavailable.
Email constructionloanservicing@icmtg.com if you would like to wire your payment.

Is there a way to receive my bills electronically vs traditional mailing via USPS?

At this time, only traditional mailing via USPS is allowed. However, under special circumstances, electronic bills can be sent. If you have a special circumstance and would like to request electronic billing, email constructionloanservicing@icmtg.com with your request.

How do I learn more about working with Intercoastal Mortgage LLC?

Send us an email by clicking here.